What is VoIP ?

Imagine phone technology that allows you to: • Offer the flexibility of working from home: increase staff satisfaction and productivity, while removing commute time • Link multiple business site locations • Slash your phone bill in half with cheap call rates! • Receive phone calls from your office from anywhere (and no one will be able to tell the difference!) • Call your office for FREE from anywhere. How VoIP works VoIP PABX is simply "Voice", or a normal phone call, going over the internet instead of traditional Telstra phone lines. Normal phone calls travel across copper wire (PSTN) or digital (ISDN) phone lines that have been laid out all over Australia by Telstra. When you make a call your voice travels across these wires to your destination. VoIP phone calls are different because you don't need cables - you just need an internet connection. How is this possible? When you send an email to a friend the content is broken down by your computer and sent in 1000's of little bits and pieces, like an email jigsaw. When your friend opens up your email, their computer reassembles the data jigsaw so your friend can actually read it. This is how data is sent across the internet. Now VoIP is exactly the same. Your computer, or the phone system, breaks your voice up into these bits of data and treats them the same as your emails. This is why anywhere you can get your email you can get a VoIP phone call. VoIP Telephones There are three methods of connecting to a VoIP network: 1. Using a "normal" telephone with a VoIP adapter: VoIP PBX Hybrid 2. Using a VoIP telephone: Independently Controlled VOIP IP PBX 3. Using a computer with speakers and a microphone: VOIP IP PBX VoIP PBX Hybrid – combine your existing phone system’s technology with the added benefits of VoIP functionality. Most clients opt for digital handsets as they are more reliable and cheaper, and then use VoIP phone handsets for remote users or those that work from home. VoIP PBX Hybrid solutions offer you all the benefits at a fraction of the cost of a VoIP only solution. It also means that you can still use normal PSTN, ISDN or Primary rate phone lines as well as SIP trunking. The benefit is you are never exclusively reliant upon your data network for communication. (i.e. if your internet is down for any reason, you will still be able to make phone calls and conduct business). All the leading brands offer these hybrid solutions as this is the most popular option. Independently Controlled VOIP IP PBX– this option allows you to maintain the normal phone lines that are already installed in your site and operate VOIP through your IP handsets (not digital). You control everything from the controller, or your main telephone equipment. It works with PSTN, ISDN, Primary rate or SIP trunking. The downside to this system is that the additional costs of the IP handsets can make it a more expensive option than the VoIP hybrid above. VOIP IP PBX – this is a VoIP only phone system which connects your IP handsets via the internet back to another location. You don’t need any main equipment (or controller) in your office like traditional phone systems and everything is managed by the phone call supplier. The downside is that because there are no normal phone lines and you don’t control your own phone system - if your internet goes down then technically, so does your phone system. The benefit of an IP PBX is that you will only pay for virtual VoIP lines from VoIP carriers. This means you can eliminate your PSTN & ISDN phone line rentals and save a great deal of money! At Infiniti we offer the world’s leading VoIP phone systems for medium business and all our leading telephone systems are VoIP compatible. Call our friendly consultants and discover the future of VoIP phone system technology today.