VoIP Pros and Cons

PROS The biggest advantages of VoIP for business are cost savings, functionality and mobility – but the possibilities are endless. COST SAVINGS Insert figures comparing rates, phone line rentals etc If you run a business with multiple offices or with staff working remotely/from home, chances are around 70% of the landline calls you make are between you, your other offices and remote staff. VoIP phone systems allow you to connect all your offices on the one network and make calls between them for free. FUNCTIONALITY VoIP makes it easy to do tasks that are often more difficult with traditional telephone networks such as: • Automatically routing incoming phone to your VoIP phone, regardless of where you are connected to the network. This mean that when you take your VoIP telephone with you on a trip, you can receive incoming calls wherever you connect to the Internet. • Many VoIP packages include PSTN features that most telcos usually charge extra for, such as 3-way calling, call forwarding, automatic redial, and caller ID. MOBILITY VoIP allows users to travel anywhere in the world and still make and receive phone calls: • With VoIP you can make and receive local phone calls regardless of where you are. For example, if you have a Melbourne phone number and you’re travelling in Europe and someone calls your phone number, it will ring in Europe. Conversely, if a call is made from Europe to Melbourne, it will be treated as a local call. Of course, there must be a connection to the Internet e.g. WiFi to make all of this possible. • VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing and managing address books.